Muscat: Judicial rulings have been issued by the competent court in Muscat Governorate against two companies operating in the marble and ceramics sector after complaints were filed over failure to deliver services in accordance with agreed specifications and timelines.
According to the Consumer Protection Authority (CPA), the cases stemmed from consumer complaints alleging inadequate service delivery and breaches of contractual commitments, constituting violations under the Consumer Protection Law and its implementing regulations.
In the first case, a consumer lodged a complaint concerning the supply and installation of marble, citing defects in execution and failure to comply with agreed specifications despite full payment having been made. The complaint stated that the service was not delivered in the required manner.
The second case involved delayed marble supply, with the company reportedly failing to meet the agreed delivery schedule. Investigations also revealed disputes related to payment and implementation conditions, which were found to infringe upon consumer rights.
Following receipt of the complaints, the CPA undertook the necessary legal procedures and referred the cases to the competent judicial authority.
After reviewing the first case, the court convicted the company of the misdemeanor of failing to provide services in a proper manner, as stipulated under the Consumer Protection Law. The court imposed a suspended fine of RO 100 in addition to judicial expenses.
In the second case, the court issued a final ruling convicting the company of failing to provide services to the consumer appropriately and in line with the nature of the agreement. A fine of RO 300 was imposed, while the related civil claim was referred to the competent judicial division.
The CPA said the rulings reaffirm its oversight role in addressing consumer complaints and ensuring compliance with laws aimed at safeguarding consumer rights. The authority added that such measures contribute to strengthening transparency, accountability and confidence in the local market, in line with national efforts to foster a fair and sustainable economic environment.
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